Jobs

Customer Success Agent

What is DecisionDesk

DecisionDesk is an application and recruitment manager for Higher Education. Originally launching as a video interview system, we now disrupt legacy enterprise systems with a web based end-to-end application management platform. Over 80 universities have joined the DecisionDesk network and processed over 200,000 applications and video interviews. We are a young, fast-paced, and energetic startup. DecisionDesk’s founders were named among the top 25 young entrepreneurs by BusinessWeek Magazine in 2010.

About the role

A major factor of the company’s success is exemplary customer service. A dedicated Customer Success Agent will have the following responsibilities:

  • Respond to client/end-user inquiries through our support/ticketing system.
  • Create and configure our platform for the client and manage ongoing updates/revisions.
  • Monitor new feature requests from existing clients and help translate them into development specs with our management team

Requirements

  • Very professional and able to conduct themselves in a way that reflects well on the company with high profile clients.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree.

We’d be really excited if you have experience with

  • Experience with a ticket tracking system (Zendesk, Bugzilla, Trello, etc).
  • Experience in the education technology space or similar enterprise software background.
  • Experience with Media Conversion Software.

We offer

  • Competitive salary and stock options
  • Fully paid medical, dental, and vision benefits
  • Ergonomic desk set-up w/ company laptop
  • Fun, casual work environment

Interested? Please send your resume to dan.faciana@decisiondesk.com

 

Engineering — Front End Developer

What is DecisionDesk?

DecisionDesk is an application and recruitment manager for Higher Education servicing over 100 clients. We are a fast-paced and energetic startup looking for key members to help shape the next iteration of our core product.
About the Role

The DecisionDesk Engineering team develops and maintains DecisionDesk, our eponymous application management software. You’ll play a key role in our codebase, working closely with product management and the UX staff on new features, and then working with our other engineers to get those ideas out in front of our users. Additionally, you’ll have the opportunity to influence the future design and architecture of our solution and receive mentorship from more senior members of our team.

Our ideal candidate will have several years of experience with HTML/CSS, JavaScript, and building Web Apps, including some large projects making use of MVC frameworks. You’ll be working with a small team, shipping code several times a week.

About you:

• Design Minded, have excellent taste, and are detail-oriented.
• Enjoy helping your team members grow as developer and be successful.
• Regularly use version control tools such as git and actively participate in code reviews.
• Have a proven history of designing and building world-class user interfaces.
• Self driven and enjoy strong team collaboration.
• Additionally, have experience…

– Building rich and responsive user experiences with JS and CSS
– Building Modular and Scalable CSS (SMACSS)
– Consuming Public APIs
– Using effective testing practices (TDD, CI)

We’d be really excited if you have experience with:

• JavaScript build tools (Grunt, Broccoli, node, jshint, etc.)
• Modern JS Libraries and Frameworks (EmberJS, React, Angular)
• CSS testing
• JavaScript unit testing
• CSS pre-processors such as Less/Sass
• Building APIs in Ruby
• User Experience Testing

We offer:

•  Competitive salary and stock options
•  Fully paid medical, dental, and vision benefits
•  Ergonomic desk set-up w/ company laptop
•  Fun, casual work environment


In
terested? Please send resume to dan.shultz@decisiondesk.com 

 

 

Engineering – Integration Engineer

What is DecisionDesk?

DecisionDesk is an application and recruitment manager for Higher Education servicing over 100 clients. We were recently selected—over Oracle—to provide the online application for the entire University of Colorado system. We are a fast-paced and energetic startup looking for key members to help shape the next iteration of our core product.

About the Role

The DecisionDesk Engineering team develops and maintains DecisionDesk, our application management software. You’ll be reporting to theLead Dev, working closely with product management, sales, and customer success, to configure, provision, and deploy our solution for clients.

Our ideal candidate will have over 3 years of experience as a Software Engineer, including experience with middleware to integrate an enterprise solution with a client’s existing software. Experience developing for proof-of-concept and final product release is a must. It will require strong communication, organization, and troubleshooting skills. You’ll be working with a small team and will be conducting on-site discovery with clients.

About you:

•  Salesforce
•  SOAP Web Service
•  REST APIs
•  Web Applications
•  Integration/Functional Testing
•  Technical Document creation
•  Defining and writing specifications

We’d be really excited if you have experience with:

•  Web App to On-Prem Integration
•  Middleware Solutions (Oracle Peoplesoft, Mulesoft etc.)
•  Single Sign On (SSO)

We offer:

•  Competitive salary and stock options
•  Fully paid medical, dental, and vision benefits
•  Ergonomic desk set-up w/ company laptop
•  Fun, casual work environment


Interested? Please send resume to jonathan.boyle@decisiondesk.com 

 

 

QA Engineer

About DecisionDesk
DecisionDesk is an application and recruitment manager for Higher Education servicing over 100 clients. We were recently selected—over Oracle—to provide the online application for the entire University of Colorado system. We are a fast-paced and energetic startup looking for key members to help shape the next iteration of our core product.

About the Role

The DecisionDesk Engineering team develops and maintains DecisionDesk, our eponymous application management software. You’ll play a key role in our codebase, working closely with product management, UX, and engineering team on new features. Additionally, you’ll have the opportunity to influence the future design and architecture of our solution and receive mentorship from more senior members of our team.

Our ideal candidate will have several years of experience with automated test methodologies, such as continuous integration & delivery, unit testing, smoke testing, and integration testing. You’ll be working with a small team in a SCRUM framework, shipping code several times a week.

About You:
•  Design Minded, have excellent taste, and are detail-oriented.
•  Enjoy helping your team members grow as developer and be successful.
•  Regularly use version control tools such as git and actively participate in code reviews.
•  Self driven and enjoy strong team collaboration.
•  Additionally, have experience…

•  mapping test cases from requirements
•  writing edge cases from requirements
•  mercilessly destroying software

We’d be really excited if you have experience with:
•  RSpec, Cucumber, Serverspec, chefspec, or qunit
•  Modern JS Libraries and Frameworks (EmberJS, React, Angular)
•  CSS testing
•  JavaScript unit testing
•  CSS pre-processors such as Less/Sass

We Offer:
•  Competitive salary and stock options
•  Fully paid medical, dental, and vision benefits
•  Ergonomic desk set-up w/ company laptop
•  Fun, casual work environment

Interested? Please send resume to jonathan.boyle@decisiondesk.com 

 

 

Business Development Representative

About DecisionDesk
DecisionDesk is a high-growth EdTech company based in Lakewood, OH. Our product is designed to replace legacy enterprise systems with a web-based end-to-end application management platform. We drive value for our customers by increasing completed applications, ultimately resulting in better yield and student fit. We are a young, fast-paced work environment and have nearly doubled in size each year with over 100 active university customers.

Position Overview
We are looking for someone who can manage the front end of our sales funnel. This hire would work under our VP Sales, in conjunction with our marketing team helping to curate leads and drive new business opportunities. The primary metric for success will be identifying qualified leads and booking appointments for our field sales representatives.

Responsibilities include:
•  Study our buyer personas and have a deep understanding of the value drivers our product delivers
•  Work in Salesforce and Pardot to identify prospects
•  Persistently follow up with calls to targets that have shown interest
•  Schedule appointments and demos for enterprise-level deals

Requirements:
•  Bachelor’s degree
•  Great communication skills, and able to sound proficient in a conversation with C-Level prospects

Preferred, but not required:
•  Experience in higher education
•  BDR or Inside Sales experience
•  Experience at a B2B SaaS or Enterprise Software company
•  Experience in Salesforce, Pardot, or similar CRM and Marketing Automation tools

If interested, please email Charlie (charlie.mohn@decisiondesk.com) with a resume and cover letter.